
New Zealand maintains three diplomatic offices in Canada. Understanding what each office does - and more importantly, what they do not do - prevents wasted trips and misunderstood expectations.
Important: NZ visa applications are not submitted at these offices. All Immigration New Zealand visa applications, for all visa types, are submitted online through immigration.govt.nz. The NZ High Commission and consulates in Canada do not accept visa applications, do not forward applications to INZ, and cannot influence processing times or decisions. Their primary purpose is consular services for New Zealand citizens in Canada, and bilateral trade and diplomatic functions.
150 Elgin Street, Suite 1401 Ottawa, Ontario K2P 1L4
Phone: +1 (613) 238-5991 Email: info@nzhcottawa.org Website: mfat.govt.nz/en/countries-and-regions/americas/canada/new-zealand-high-commission Office hours: Monday to Friday, 08:30 to 16:30
The High Commission is the primary New Zealand diplomatic mission in Canada. It handles consular services for NZ citizens (emergency travel documents, notarial services, welfare assistance), bilateral government relations, and trade promotion. For Canadian applicants, it can provide general information about New Zealand and refer you to INZ for immigration enquiries - but it cannot accept or process visa applications.
1050 West Pender Street, Suite 2250 Vancouver, BC V6E 3S7
Consul-General and Trade Commissioner to Canada: Ms Rhea Cowell Website: mfat.govt.nz/en/countries-and-regions/americas/canada/new-zealand-high-commission
The Vancouver consulate operates by appointment only for in-person services. Services available in-person are limited to certifying authentic copies of documents and witnessing statutory declarations for use under NZ law. Contact the consulate directly for fee information and to book an appointment. All other consular assistance is provided by telephone and email.
New Zealand also maintains an honorary consulate in Toronto. Honorary consulates provide limited consular assistance to NZ citizens in the Toronto region. They do not process visas or provide immigration advice.
| Your need | Where to go |
| Apply for any NZ visa | immigration.govt.nz (online only) |
| Find an IAA-registered immigration adviser | iaa.govt.nz |
| Check current visa requirements and fees | immigration.govt.nz/visas |
| Report a problem with an INZ online application | INZ contact centre: +64 9 914 4100 |
| Consular emergency (NZ citizen in Canada) | NZ High Commission Ottawa: +1 613 238 5991 |
| Register your move with Canadian government | travel.gc.ca (Registration of Canadians Abroad) |
Addresses and phone numbers verified against mfat.govt.nz, May 2026. Contact details can change - verify at mfat.govt.nz before visiting or calling.